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Is PayPal Rippin Me to Heezy?
 

By: David Rader II on February 14, 2009 @ 12:34 AM

Second Update
Moral of the story:
Open a Dispute within 45 days. Even if you "think" there might be a problem. Don't wait until you're absolutely sure there's a problem.

When the questionnaire arises concerning the dispute do NOT say "you received something significantly different" even if you did. I say this because PayPal interprets this as still receiving the item you paid for, even though you didn't. Receiving something significantly different ISN'T receiving the item, but PayPal thinks it is. Look at the image below to see their policy.

I should have selected I didn't receive the item. I don't know why they have two options conflicting with each other: "Did not receive the item?" and "Received something significantly different than the item?" Oh well, check both boxes.


Update
Follow Up From PayPal
PayPal informed me that buyer protection lasts only 45 days. We didn't get our fake product from the Chinese thief until about 30 or more days after we won the auction though.

PayPal wouldn't even have followed up with me if I hadn't filled out a very lengthy feedback forum. I know this because they replied to my feedback with what appeared to be a generic reply stating their 45 day dispute policy.

I sent them a message back asking why it seems seller feedback (which can be left for up to 60 days) seems more important than buyer protection which is only valid for 45 days. They haven't replied and I doubt that they will.

I let them know I feel worse about my PayPal Buyer Protection experience than I feel about getting ripped off by the Chinese thief.

Ok, so I was only ripped off one other time that I remember on eBay and it was years before they had Buyer Protection offered. I let them know I'm not an expert at being ripped off and sorry I had a little trouble my first time.

Apparently PayPal thinks $9.99 (which is all my product was worth) is worth making a happy customer a very unhappy customer.

I'll still continue to buy and sell on eBay, I just wont have as much faith in PayPal Buyer Protection, something that eased my eBay purchasing insecurities since it had come out.


Original Post:
PayPal often boasts insured items on eBay.com. "Buyer Protection with PayPal."

I buy from eBay on a regular basis, at least a very loyal basis. I like eBay for selling stuff and buying stuff.

Recently on eBay, as when I first started on eBay, I was ripped off. Of course when I first started, eBay let people rip people off as if it was going out of style. Now that I thought ripping people off on eBay was out of style, I got ripped off.

The person had mostly good feedback from quite a few people, but apparently they did a mass ripoff and discontinued their user account.

Here's what PayPal had to say about someone who obviously rips people off and deactivates their account.


Image File (Appx. 50kb)


IF eBay and/or PayPal follows up with this, I'll respond. If you see no response here, check the date and see how long they like to let people feel they should wait when they're "protected."

I think PayPal will pull through, hopefully they will. I've honestly bought more from eBay with that trust that PayPal "had my back" than I had ever bought previous to their "buyer protection."

In a few days, I'm writing a PayPal to tell them it's total horse crap to intentionally let someone rip people off, when it's obvious that they're doing it and PayPal is backing them up with fraudulent "Buyer Protection."

Let's see if I have to write the email. Like I said, I don't think I'll have to, but it's been a few days already and all PayPal did was immediately close the case as soon as I opened it without sending me a message. I had to view the "closed case" to find the message I've showed you here. I think that's rather shady of PayPal, personally.


Tags: ebay paypal 


Comments:
#1 Desmond From Olympus April 15, 2009 @ 3:38 AM
While I feel your pain, you do realize that ebay and paypal are run by the same company right? From reading your post it seems to me that you don't. If you do, my apologies.

They made their fees off of you. That's all they really care about. So many people use ebay now that they don't really have to care about customer satisfaction anymore. That is why I don't deal with ebay anymore. Either for selling or for buying.

Good luck with your situation...







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